Refund Policy

Refund Policy

Effective Date: 19 July 2024

At biparegistration.com, a division of Eligde Business Solutions CC, we strive to provide high-quality services to our customers. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on fees for our registration-related services. If for any reason you are dissatisfied with our services, you may request a refund within 30 days of the following:

  • The date we dispatch your welcome email, including your account information; or
  • The date you place your order with us, whichever comes first.

If you cancel your account within this 30-day period, we will refund your payment in full, no questions asked.

Note: This guarantee applies only to your first order of services from biparegistration.com. If you have previously obtained a refund under this policy, you will not be eligible for another refund.

2. Non-Refundable Services

The following services and fees are non-refundable:

  • Domain registration fees.
  • Additional services or add-ons purchased after the initial order.
  • Services that have already been rendered or completed.
  • Fees for services that have been used or accessed beyond the 30-day money-back guarantee period.

3. How to Request a Refund

To request a refund, please contact us at registration@biparegistration.com with the following information:

  • Your full name and contact details.
  • Your order number or account information.
  • A brief explanation of the reason for your refund request.

We will process your refund request within 7-10 business days of receiving all required information. Refunds will be issued to the original payment method used for the purchase.

4. Exceptions to the Refund Policy

Refunds will not be granted under the following circumstances:

  • If the refund request is made after the 30-day money-back guarantee period.
  • If the services have been fully rendered or completed.
  • If the customer has violated our Terms of Service or Acceptable Use Policy.
  • If the customer has previously received a refund under this policy.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after the changes take effect constitutes your acceptance of the revised policy.

6. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:
biparegistration.com
Erf 696, Tutungeni, Rundu, Namibia
Phone: +264 81 4078126
Email: registration@biparegistration.com

By using our Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.